Documentation
Billing
One plan covers your whole account: every workspace, every contact, every email. What changes between plans is how many people can sign in. This is what a plan holds, how a year costs ten months, where your card really goes, and how to change or cancel it — all of it in Stripe's own pages rather than in a form of ours.
Kicklace is paid for by subscription. One plan covers your whole account — every workspace under it, every person on record, every email you send — and what changes between plans is how many people can sign in.
What a plan holds
A plan belongs to an account, not to a workspace. Add as many workspaces as you like (one per product is the usual arrangement) at no extra cost, keep as many contacts as you have, and send as many emails as you need: none of those are counted against a plan on any tier.
The one figure a plan carries is people who can sign in, counted once across every workspace on the account. One colleague who can open three of your workspaces is one person.
| Plan | People | Another person |
|---|---|---|
| Founder | 1 | Studio adds people |
| Studio | 5 | $9 a month each |
| Scale | 15 | $6 a month each |
The prices, and what each plan includes beyond the people, are on the pricing page.
Monthly or yearly
Both. A year costs ten months rather than twelve, on the plan and on each extra person alike, and you choose which when you pay.
How you pay
Under Settings → Billing, choose a plan and press Continue to payment. That takes you to Stripe's own checkout page, where you enter your card.
Your card never touches Kicklace. There is no card field anywhere in this product and no card number is stored here: Stripe holds it, charges it and sends you the receipt. Kicklace is told only that you paid, for which plan, and until when.
If you have a promotion code, the checkout page has a box for it.
Managing what you pay
Once you are paying, Manage billing on the same screen opens Stripe's customer portal, which is where all four of these live:
- Your invoices, every one of them, downloadable as a PDF.
- Your card, to replace it when it expires.
- Your plan, to move up or down. Stripe works out the difference for the part of the period you have already paid for.
- Cancelling. A cancellation runs to the end of the period you have paid for — you keep the plan until then, and nothing is charged after it. Your workspace is not deleted and nothing in it is lost; the account simply goes back to free.
Adding a person
Invite them under Settings → Members, as you always would.
If they are past what your plan holds and your plan sells extra people, the person is added to your subscription at the price above and Stripe charges the part of the period that is left. Removing somebody takes it off again the same way.
If your plan sells no extra people — Founder holds one person — the invitation is refused and says so. Moving up to Studio is what adds the second person.
When a payment fails
Nothing is switched off. Stripe retries the payment over the following days, the people who run your workspaces get a note about it, and Settings → Billing says what happened and offers Manage billing, where a new card fixes it.
If every retry fails, the subscription ends and the account goes back to free. Everything you have keeps working; the only thing a free account cannot do is let a second person sign in.
Refunds
Write to us and we will refund it from Stripe. There is no refund button in Kicklace, deliberately: a refund is money moving, and it is a person's decision rather than a screen's. It appears on your account's history in Kicklace once Stripe tells us about it.
Free accounts
An account that has never paid is free and keeps every feature: the tag, the integrations, the email, the automations, the assistant, the API. The one thing it cannot do is add a second person who can sign in.
Some accounts are marked Dev partner — the first customers, and anybody we owe. A dev partner is free for good, has nothing to cancel, and never sees a plan to buy.