Billing

Every workspace starts with fourteen days of Starter, free. No card. After that it stays on Free for as long as you like.

The plans

Free, $0

• Up to 1,000 contacts
• Every email, sent from Kicklace's own address with your name on it, up to 50 a day
• The AI on credits you buy

A contact is a person with an email address. Free's emails cost no credits.

Starter, $25 a month

• Emails from your own address
• Follow-ups that send themselves
• 1,000 credits a month

Starter is one person.

Growth, $60 a month

• Everything in Starter
• Your whole team
• 5,000 credits a month

Both keep as many workspaces and people on record as you like.

Credits

Credits are what sending and the AI use. A plan's credits fill again every month. The trial comes with 100.

An email sent is one credit. Asking Kicklace, and Kicklace writing with you, count by how much work each takes: a quick question is about a credit, and writing a sequence takes more.

Settings → Billing shows what's left and when it fills again. Need more before then? You can buy 1,000 more there for $20. Bought credits never run out.

When your credits run out, emails wait and the AI stops until they fill again or you buy more. Nothing is lost, and follow-ups that send themselves go out once there are credits again.

When the trial ends

If you haven't picked a plan, you're on Free. Your emails keep going, from Kicklace's own address with your name on it, even if you had set up your own domain. The AI runs on credits you buy. Past 1,000 contacts, emails wait for a plan. Everything stays: your people, your emails, your history. You hear about it twice: three days before, and on the day.

Paying

Settings → Billing → Choose Starter (or Growth) takes you to Stripe's own checkout. Your card never touches Kicklace: Stripe holds it, charges it and sends your receipt. A promotion code goes in the box on that page.

Changing or cancelling

To move between Starter and Growth, press the other plan on Settings → Billing. Moving up is charged at once for the part of the month that's left; moving down is credited to your next bill. Your credits follow the same days: a move halfway through the month gives you half of each plan's.

Billing belongs to the person who made the account. Everybody else sees the plan and who looks after it.

Manage billing opens Stripe's own page for your invoices, your card and cancelling. A cancellation runs to the end of the month you paid for. Nothing in your workspace is lost.

When a payment fails

Nothing is switched off. Stripe tries again over the next few days, you get a note, and Settings → Billing says what happened. A new card under Manage billing fixes it. If every try fails, the plan ends and the account is on Free.

Refunds

Write to us at help@kicklace.com. There's no refund button in Kicklace on purpose: money moving back is a person's decision.